The Process
Sometimes a person's previous experience with another financial company can lead them to conclude that 'You're all the same'. When that view is based on an unpleasant experience (e.g. perhaps they felt pushed or pressured) we can be judged unfairly. For that reason the process that a person goes through in order to become a client is explained below. The purpose of the first meeting with an Adviser is to enable us to understand the kind of advice our client might need or want.

If our client recognises how we might be of help and wants to see us again, a second appointment can be arranged. In that event our Adviser is committing himself to do work on the client's behalf. In return he will ask for some assurance that the client will be available to attend the next meeting to discuss the recommendations in his report.

Having gained a clear understanding as to what our client wants, our Adviser will invest the time and resources available to produce a report. Depending on its contents, that report may be sent to the client enabling it to be read prior to the second meeting, or it may be appropriate for the report to be presented and explained.

Should the report have been sent to our client, we would appreciate the client reading it before the next appointment. Usually our client will have questions that need addressing during the meeting. It's normal practice at this stage that providing our client understands and is ultimately satisfied with our recommendations, that the paperwork is then completed and forwarded to the institution(s).

However, occasionally it may be necessary to have a third meeting. For example, the client's circumstances may have changed and or perhaps more research is needed.

It is essential that our clients clearly understand our recommendations and how we arrived at them before we can allow them to proceed. It is for that reason that we believe it to be in our clients' best interests that the process is completed ideally within a week. In those instances where 3 appointments are required, 2 weeks is likely to be necessary. Should it take longer, our experience shows that as our typical client is a busy expatriate dealing with many other issues at the same time, much of what was discussed at the first meeting may have to be covered again.

Our company started with one small office in Dubai. We now have representation in the Middle East, Eastern Europe, SE Asia and China. We've built our business by our clients recommending us. Some clients go a step further by writing a short testimony that we can show to others.

In the event of you becoming our client, we hope we impress you too so that you might also be happy to recommend us.